15+ years in the Egyptian market

Agent Site
A Project by Smart Service Group

The leading company in home, commercial, and industrial appliance service in Egypt — 200+ certified technicians, 27 governorates, and over 50,000 yearly repairs.

+50KYearly Repairs
+200Certified Technicians
27Governorates Covered
+80Global & Local Brands
+15Years in the Market
4.8Customer Rating out of 5
Agent Site Team
Smart Service
A project bySmart Service
Our Story

15 Years of Commitment to Quality

We started in 2010 as a specialized service workshop in the Mohandessin neighborhood of Giza, with a simple idea: help Egyptian customers trust local service brands the way they trust global ones.

In 2018, Agent Site became an official project within Smart Service Group — which has covered technical maintenance services in the Egyptian market for over 15 years. This move opened doors to international certifications from Daikin, Carrier, Trane, Rational, Convotherm, and more.

Today, we serve thousands of customers yearly — from homes, restaurants, 5-star hotels, hospitals, factories, and data centers across every Egyptian governorate. Our team of 200+ internationally certified technicians are model-specialists, not generalists.

Our Mission

Reliable Service for Every Home and Facility in Egypt

Help Egyptian customers trust local technical service — clear price, written warranty, official invoice, and a respectful technician. No tip requests or hidden costs.

Our Vision

The #1 Appliance Service Company in Egypt

Build an Egyptian brand with European-grade quality and professionalism, serving every sector from homes to pharmaceutical factories and data centers — at the same reliability level.

Our Values

4 Principles We Work By Every Day

Transparency First

Written price before starting, official tax invoice, and written warranty. No hidden fees or surprises.

Real Specialization

A Rational technician works on Rational only. No "generalist trying his luck" — every technician is trained on a specific model.

Original Spare Parts

All parts from authorized distributors. Even the rare ones from Moretti and Carrier are available in our inventory.

Actual Response

4 hours inside Greater Cairo, 2 hours for critical facilities. Not promises — measurable commitments.

Our Journey

15 Years of Growth and Evolution

2010

The Beginning

The parent company was founded as a specialized service workshop in Mohandessin.

2015

First Expansion

Opened our first 3 branches in Greater Cairo + Alexandria and launched the unified call center.

2018

Joining Smart Service Group

Launched the Agent Site brand as a specialized project within Smart Service Group.

2022

Full National Coverage

Reached 27 governorates + international certifications from Daikin, Carrier, Rational, Trane.

2025

Industrial Leadership

Added the industrial chiller division + Premium contracts for hospitals and data centers.

Our Facilities

A Complete Workshop + Massive Spare Parts Inventory

Our main workshop in Mohandessin, Giza, hosts specialists in complex electronic component repair (PCB Repair, BLDC Motor Rewinding) and a spare parts stock serving 80+ brands.

  • Professional PCB Repair workshop
  • Spare parts inventory for 80+ brands
  • Global Diagnostic tools
  • Emergency service vehicle fleet
Agent Site Workshop

Ready to Serve You

200+ technicians, 80+ brands, 27 governorates, 24/7 on 16062. Call us now and we'll send the right specialist in the shortest time.