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A freestanding stainless steel gas cooker in a warm modern kitchen
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Stove & Cooker Repair in Egypt

Gas, electric and built-in cooktop stove repair for all models

Book a service Call now 16062

6-month written warranty on the repair and the replaced part

Agent Site is an independent repair center — not the manufacturer's authorized service or warranty provider.

Written warranty6 months
Formal invoiceOn every visit
Spare partsOriginal or compatible
Visit hoursVisits 9 AM–9 PM

Repair and installation for gas stoves, electric cookers and built-in hobs across every major brand — burners, auto-ignition, ovens and grills, with a 6-month written warranty. Technicians specialized in gas safety.

Stove & Cooker Services

From diagnosing ignition faults to oven repair and burner replacement, with a written warranty.

Book a service

Stove Fault Repair

Accurate diagnosis for every stove fault: a burner that won't light, auto-ignition not working, an oven that won't heat, or a weak flame. If you smell gas: close the valve and call the gas emergency line 129 first, then book the technician once it's safe.

See common faults

New Stove Installation

Stove installation on natural gas or bottled gas, a soapy-water leak test, safety valve fitting, and a full test run.

Oven & Grill Service

Gas and electric oven and grill repair: thermostats, temperature sensors, thermocouples and oven fans.

Deep Cleaning

Deep cleaning of the burners, oven cavity and burner caps to remove built-up grease and stains.

Restaurant & Café Stoves

If the stove or hob is in a restaurant or café, call 16062, tell us the type and number of units, and we will arrange the visit.

Restaurants & cafés

Original or Compatible Parts

Burner heads, spark electrodes, flame-safety valves, thermocouples and oven thermostats — original or compatible depending on the part and model, and we tell you the part type before fitting it.

Stove Types

A specialized technician for every type — each stove has its own service techniques.

A freestanding stainless steel gas cooker with four realistic burners, individual cast iron pan supports, mechanical knobs, and a closed black glass oven door, in a restrained cream kitchen

Gas Stove Repair
A freestanding white electric cooker with a smooth black ceramic hob showing four subtle circular cooking zones and a closed black glass oven below, realistic mechanical controls, clean cream kitchen

Electric Stove Repair
A built-in stainless steel gas cooktop inset flush into a pale stone worktop, four distinct burners with correctly shaped cast iron supports, four control knobs on the near edge, seen from a moderately elevated three-quarter angle

Cooktop (Hob) Repair

Stoves brands

Service details for your appliance brand

44 brands
BekoBoschDaewooZanussiFrigidaireKiriazi
All supported brands 44
Universal Stove repairFresh Stove repairAEG Stove repairAdmiral Stove repairBompani Stove repairElba Stove repairFranke Stove repairGorenje Stove repairGlem Gas Stove repairiCook Stove repairBrandt Stove repairLa Germania Stove repairSmeg Stove repairTecnogas Stove repairTeka Stove repairThomson Stove repairTornado Stove repairWhirlpool Stove repairWhite Point Stove repairEcomatic Stove repairElectrolux Stove repairFagor Stove repairGeneral Electric Stove repairGrohe Stove repairHaier Stove repairHotpoint Stove repairIdeal Stove repairIndesit Stove repairKelvinator Stove repairKenwood Stove repairLofra Stove repairMagic Chef Stove repairMidea Stove repairMiele Stove repairPassap Stove repairPremium Stove repairWestinghouse Stove repairWhite Whale Stove repair

Stoves service areas

We cover Cairo, Giza, Qalyubia, Alexandria, Matrouh (North Coast), Sharqia, Gharbia, Dakahlia. Not sure about your area? Call 16062 and we confirm before booking.

  • Cairo
  • Giza
  • Qalyubia
  • Alexandria
  • Matrouh (North Coast)
  • Sharqia
  • Gharbia
  • Dakahlia

Common Stove Faults

Before calling, check whether your fault is listed below — each one has its likely causes and checks you can do safely. If you smell gas: close the valve, open the windows, don't touch any switch, and call the gas emergency line 129 from outside.

Burner not igniting

Medium Burner won't light with the igniter? The common causes and safe checks before you call a technician.

If a burner won't light when you use the igniter, the usual causes are a dirty or worn spark electrode, blocked burner-head ports, or a burner cap that isn't seated properly. It's quick to diagnose and usually quick to fix.

Symptoms

  • The igniter clicks but the burner won't light
  • The burner lights only after many tries
  • One burner won't light while the others do
  • You have to light the stove with matches
  • Gas hissing from the burner without lighting

Likely causes

  1. A dirty or worn spark electrode
  2. Burner-head ports or the jet blocked by grease and dust
  3. A burner cap that is wet or not seated properly
  4. A faulty ignition module
  5. A disconnected ignition wire
  6. Low gas pressure, or the gas cylinder is nearly empty

Safe checks before you call a technician

  1. Clean the burner cap With the gas off and the stove cold, lift off the burner cap, wash it in hot soapy water, make sure the ports are clear, and dry it thoroughly before seating it back properly. If the burner doesn't light within a few seconds, turn the knob off, ventilate and wait a minute before trying again — holding the knob open without a flame lets gas build up.
  2. Clean the spark electrode The spark electrode is the small metal pin next to the burner. With the stove off, wipe it with a dry cloth or a dry brush.

When to stop and call a technician

  • Cleaning didn't help
  • You smell gas — close the valve and call the gas emergency line 129 first
  • One burner won't light at all
  • There is a spark but the burner still won't light
Call now 16062

Stove types where this fault is common: Gas StoveCooktop (Hob)

Gas smell from stove

Technician Smell gas near the stove? Serious danger: close the valve, open the windows, don't touch any switch, and call the gas emergency line 129 from outside.

A gas smell near the stove is a serious danger — a single spark can cause an explosion. Shut the gas valve, open the windows, don't switch any light or appliance on or off and don't use a lighter, then leave and call the gas emergency line 129. A technician comes only after the emergency team has made the place safe.

Symptoms

  • A strong or faint gas smell in the kitchen
  • Bubbles when you brush soapy water on the fittings
  • Headache or dizziness near the stove
  • A hissing or whistling sound from the valve or a fitting

Likely causes

  1. Loose gas fittings
  2. A cracked or hardened gas hose
  3. A flame-safety (magnetic) valve that doesn't seal properly
  4. An incorrectly installed stove
  5. A burner knob left half open
  6. Old, worn seals in the fittings

Safe checks before you call a technician

  1. Shut the gas valve now Close the main valve (in the kitchen or above the meter) or the cylinder valve, and turn every burner knob off. Don't switch any light or appliance on or off, and no lighters or matches — not even the kitchen light.
  2. Open the windows Open the windows and doors to ventilate — without switching on the cooker hood or a fan.
  3. Leave and call 129 Leave and call the gas emergency line 129 from outside. Once the emergency team has made it safe, book a technician to check the stove and its connections.

When to stop and call a technician

  • Any gas smell = the gas emergency line 129 first, not a technician
  • Once the emergency team has made it safe, book a technician to replace the fitting or hose and leak-test it
Call now 16062

Stove types where this fault is common: Gas StoveCooktop (Hob)

Oven not heating

Medium Oven not reaching temperature? In a gas oven it's usually the thermocouple or igniter; in an electric oven, the element or thermostat.

If the oven won't heat or takes far too long: in a gas oven it's usually the thermocouple, the igniter or a blocked oven burner; in an electric oven, a burnt-out heating element or a faulty thermostat. Diagnosis needs a technician.

Symptoms

  • The oven doesn't reach the set temperature
  • It takes a very long time to heat up
  • The oven shuts off too soon
  • The temperature isn't steady
  • Food doesn't cook properly

Likely causes

  1. A faulty oven thermostat
  2. A burnt-out heating element (electric ovens)
  3. A faulty oven thermocouple (gas ovens)
  4. A blocked oven burner or a worn igniter (gas ovens)
  5. A temperature sensor (NTC) giving wrong readings
  6. A worn door seal letting heat escape
  7. A faulty electronic control board (newer models)

Safe checks before you call a technician

  1. Look at the door seal With the oven cold, look at the rubber seal round the door. If it's torn, hardened or coming away, heat is escaping — the fix is a new seal.
  2. Check the settings On some models the pre-heat cycle has to finish first. Wait until it has before putting food in.

When to stop and call a technician

  • The oven doesn't heat at all
  • The temperature is still unsteady after checking the settings
  • You smell gas from the oven — close the valve and call the gas emergency line 129
  • The outside of the oven gets hotter than usual
Call now 16062

Stove types where this fault is common: Gas StoveElectric Stove

Weak flame

Simple Burner flame too weak to cook with? Usually blocked burner ports, low gas pressure, or a nearly empty cylinder.

A weak flame makes cooking slow. The usual causes are burner-head ports or the jet blocked by grease and dust, or low gas pressure — and on bottled gas, the cylinder may be nearly empty or the regulator weak.

Symptoms

  • A small, weak flame
  • Cooking takes longer than usual
  • Gaps in the flame ring
  • Yellow mixed into the blue flame
  • A popping sound from the burner

Likely causes

  1. Burner-head ports or the jet blocked by grease
  2. Low gas pressure from the mains
  3. A nearly empty cylinder or a faulty regulator
  4. A dirty or misaligned burner head
  5. Incorrect air mixture at the burner
  6. A kinked or squashed gas hose

Safe checks before you call a technician

  1. Clean the burner With the gas off and the stove cold, remove the burner cap and head, scrub them with an old toothbrush in hot water, and dry them thoroughly before refitting.
  2. Check the fit Make sure the burner cap sits correctly after cleaning — if it isn't level, the flame will stay weak.

When to stop and call a technician

  • Cleaning didn't help
  • All the burners are weak (usually gas pressure or the regulator)
  • The flame is yellow instead of blue
Call now 16062

Stove types where this fault is common: Gas StoveCooktop (Hob)

Auto-ignition not working

Medium Igniter clicks but won't light the burner, or no click at all? Usually the spark electrode or the ignition module.

If you hear the igniter clicking but the burner won't light, the spark electrode is usually dirty or worn; if there's no clicking at all, suspect the ignition module or its power supply. It's usually a simple repair.

Symptoms

  • Clicking but no spark
  • A spark too weak to light the gas
  • Ignition works on one burner only
  • Ignition works on and off
  • No clicking at all

Likely causes

  1. A spark electrode coated in grease or food
  2. A worn spark electrode that needs replacing
  3. A burnt-out ignition module
  4. A disconnected ignition wire
  5. A faulty ignition switch or burner switch
  6. No power to the igniter (plug or battery)

Safe checks before you call a technician

  1. Clean the spark electrodes Each burner has a small metal spark electrode beside it. With the gas off, wipe it with a dry cloth.
  2. Check the power Make sure the stove is plugged in. On some models the igniter runs on a battery — if it's weak, replace it.

When to stop and call a technician

  • Cleaning didn't help
  • The ignition works on and off
  • There is no clicking at all
  • Ignition still works on only one burner after cleaning
Call now 16062

Stove types where this fault is common: Gas StoveCooktop (Hob)

Oven door not sealing properly

Simple Oven door not closing properly and heat escaping? Usually a worn door seal or bent hinges.

If the oven door doesn't seal, heat escapes, food doesn't cook properly and you use more gas or electricity. The most common cause is a worn rubber door seal.

Symptoms

  • The door doesn't close fully
  • Smoke or steam escaping round the door
  • Condensation on the outer glass
  • The outside of the oven gets hot
  • The oven temperature isn't steady
  • Broken inner glass

Likely causes

  1. A worn or split door seal
  2. Bent hinges
  3. A faulty door latch
  4. The door has dropped out of alignment
  5. Cracked inner glass
  6. Loose hinge screws

Safe checks before you call a technician

  1. Test the seal With the oven cold, close the door on a sheet of paper. If it slides out easily, the seal is worn.
  2. Tighten the screws With the oven cold, tighten the hinge screws if they are loose. If the hinges are bent, replacing them is better.

When to stop and call a technician

  • The seal is visibly split
  • The hinges are bent
  • The inner glass is broken
  • The door has dropped out of alignment
Call now 16062

Stove types where this fault is common: Gas StoveElectric Stove

Gas leak from connections

Technician Even a small gas leak is a serious danger. How to check with soapy water, and what to do at once: close the valve, ventilate and call the gas emergency line 129.

Even a small gas leak is a serious danger and can cause an explosion. You can check by brushing soapy water on the fittings and hose (never use a flame). Any bubbles mean a leak: close the valve, ventilate and call the gas emergency line 129; once it's safe, a technician replaces the fitting or hose.

Symptoms

  • A constant faint gas smell
  • Hissing from the gas fittings
  • Bubbles when you brush soapy water on a fitting
  • The meter turns while every appliance is off
  • Recurring headaches in the kitchen

Likely causes

  1. Loose copper gas fittings
  2. A cracked rubber gas hose
  3. Old, worn seals
  4. A faulty gas regulator
  5. A corroded gas valve
  6. An incorrectly installed stove

Safe checks before you call a technician

  1. Close the valve now Close the main gas valve or the cylinder valve — this is the most important step.
  2. Ventilate and call 129 Open all the windows, let the place air out well, and call the gas emergency line 129. If the smell is strong, leave and call from outside. Don't switch anything on or off, and don't use a lighter or matches.

When to stop and call a technician

  • Any sign of a leak: the gas emergency line 129 first; once it's safe, book a technician to replace the fitting or hose
  • You get a headache or feel dizzy in the kitchen — turn the gas off and get into fresh air
  • The meter turns while every appliance is off — close the valve and call the gas emergency line 129
Call now 16062

Stove types where this fault is common: Gas StoveCooktop (Hob)

Oven light not working

Simple Oven light out? Usually a blown bulb or a faulty socket.

The oven light lets you check the food without opening the door. The faults are simple: a blown bulb (most common), a faulty socket or a broken wire. It's a simple repair.

Symptoms

  • The oven light doesn't come on at all
  • The light flickers on and off
  • The bulb overheated and shattered
  • The light is very dim

Likely causes

  1. A blown bulb (most common)
  2. A socket damaged by heat
  3. A loose or damaged bulb wire
  4. A faulty oven light switch
  5. A blown internal fuse

Safe checks before you call a technician

  1. Replace the bulb Cut the power (unplug the stove or switch off the breaker) and let the oven cool, remove the glass cover and fit the same type of bulb (a heat-resistant oven bulb). Don't use an ordinary bulb — the heat will shatter it.

When to stop and call a technician

  • You replaced the bulb and it still doesn't work
  • The socket is burnt
  • Bulbs keep blowing or shattering
Call now 16062

Stove types where this fault is common: Gas StoveElectric Stove

Temperature control knobs broken

Simple Oven or burner knobs broken or spinning freely? Usually heat wear or an internal fault — on electric stoves, possibly the plate's energy regulator.

Stove knobs are exposed to heat and grease all the time, so they wear out, and once they fail you can't control the heat properly. On an electric stove, each plate's knob turns that plate's energy regulator — if the regulator fails, the plate either runs only on full power or doesn't heat at all.

Symptoms

  • A knob is broken or has come off
  • The knob spins freely
  • No proper control over the heat
  • The function selector doesn't respond
  • The plastic has cracked from the heat

Likely causes

  1. An internal shaft worn by heat
  2. Cracked knob plastic
  3. A faulty internal selector switch
  4. A loose link between the knob and the valve
  5. Grease build-up stopping it from turning
  6. A faulty plate energy regulator (electric stoves)

Safe checks before you call a technician

  1. Clean around the knob With the stove off and cold, pull the knob off and clean the grease from around its base. Sometimes that alone fixes it.

When to stop and call a technician

  • Cleaning didn't help
  • The knob is broken
  • The internal shaft is worn
  • An electric plate only heats on full power
Call now 16062

Stove types where this fault is common: Gas StoveElectric Stove

Yellow flame instead of blue

Technician Yellow flame on your stove? Danger — incomplete combustion can produce toxic carbon monoxide (CO). The causes and what to do.

A healthy gas flame is blue. A yellow flame means incomplete combustion, and the stove may be producing carbon monoxide (CO) — a toxic, odorless gas that is most dangerous in a poorly ventilated kitchen.

Symptoms

  • A yellow flame instead of blue
  • Light smoke from the flame
  • Recurring headaches after cooking
  • Black soot on pans
  • An unusual burning smell

Likely causes

  1. Incorrect air mixture at the burner
  2. Blocked air inlets on the burner
  3. A jet clogged with grease
  4. A burner cap that isn't seated properly
  5. Poor kitchen ventilation
  6. Jets that don't match the gas type (a cooker set up for bottled gas connected to natural gas, or the reverse)

Safe checks before you call a technician

  1. Open the windows Make sure the kitchen is well ventilated — carbon monoxide is a serious danger.
  2. Clean the burner With the gas off and the stove cold, remove the burner cap and head, then clean and dry them thoroughly. If the flame is still yellow, there's a deeper problem.

When to stop and call a technician

  • The flame is still yellow after cleaning — stop using that burner and book a technician
  • You get a headache, dizziness or nausea while cooking — turn the stove off and get into fresh air
  • The cooker was switched between bottled gas and natural gas without changing the jets
Call now 16062

Stove types where this fault is common: Gas StoveCooktop (Hob)

Oven cooking food unevenly

Medium One side of the food dry while the other is still raw? Usually a temperature sensor, one burnt-out element, or the oven fan.

If the oven cooks unevenly (one side more than the other), the cause is usually a temperature sensor giving wrong readings, one burnt-out heating element, or a convection fan that has stopped.

Symptoms

  • One side cooks more than the other
  • Cakes don't rise evenly
  • The top element works but the bottom one doesn't (or the reverse)
  • The middle of the oven is a different temperature from the sides
  • The convection fan isn't running (fan ovens)

Likely causes

  1. One burnt-out heating element (top or bottom)
  2. A temperature sensor giving wrong readings
  3. A convection fan that has stopped (fan ovens)
  4. A door seal loose on one side
  5. A partly blocked burner in a gas oven
  6. Blocked vents

Safe checks before you call a technician

  1. Turn the tray halfway As a temporary fix, turn the tray round halfway through cooking.
  2. Check the elements On an electric oven, run the top element on its own for a few minutes, then the bottom one, and look through the glass without touching anything — a working element glows red.

When to stop and call a technician

  • A heating element is burnt out
  • The convection fan has stopped
  • The temperature is clearly uneven
Call now 16062

Stove types where this fault is common: Gas StoveElectric Stove

Electric hob plate not heating

Technician A plate on your electric stove not heating, or stuck on full power? The likely causes, safe checks and when to call a technician.

If one plate on your electric stove stays cold while the others work, the plate's heating element has usually burnt out, its energy regulator has failed, or a wire terminal underneath is loose or burnt. If a plate only heats on full power and ignores the knob, the energy regulator is the usual cause.

Symptoms

  • One plate stays cold while the others work
  • The plate only heats on full power whatever the knob setting
  • The plate heats briefly, then cuts out
  • A burning smell or sparks at the plate
  • The ceramic glass over the plate is cracked

Likely causes

  1. A burnt-out heating element
  2. A faulty energy regulator
  3. A loose or burnt wire terminal under the plate
  4. A faulty selector switch
  5. On ceramic hobs: a failed thermal limiter (the cut-out that protects the glass)

Safe checks before you call a technician

  1. Compare with another plate Switch on another plate at the same setting. If none of the plates heat, the problem is more likely the power supply to the stove (breaker or plug) than the plate itself.
  2. Cut the power before any check Switch off the stove's breaker or unplug it, and let the plate cool before cleaning around it or looking at the wiring. Don't dismantle the plate or the control panel yourself — it's a heavy-current circuit and a job for a technician.

When to stop and call a technician

  • The plate doesn't heat at all
  • The plate only works on full power and ignores the knob
  • There is a burning smell, sparks, or the breaker trips
  • The ceramic glass is cracked — stop using it and switch off the breaker
Call now 16062

Stove types where this fault is common: Electric StoveCooktop (Hob)

How We Repair Your Stove

5 clear steps from the first call to the written warranty.

  1. 01

    Call or WhatsApp

    Reach us on 16062 or WhatsApp 01050887010 and describe the issue.

  2. 02

    Your visit is scheduled

    A technician specialized in stoves and gas safety visits at the earliest available slot for your area — visits run daily from 9 AM to 9 PM.

  3. 03

    Inspection + Safety Test

    Fault diagnosis plus a safety check on every gas connection before any work begins.

  4. 04

    Repair with Original or Compatible Parts

    Spare parts from trusted suppliers, with a test run on every burner and the oven.

  5. 05

    6-Month Written Warranty

    A formal stamped invoice + a 6-month written warranty on the repair and the replaced part.

Book your stove service

at the earliest available slot for your area

  • 6-month written warranty on the repair and the replaced part
  • Technician visits daily from 9 AM to 9 PM
Call now16062

Your service details

We save your request and call you to confirm the appointment; WhatsApp opens with the details too.

Why Agent Site for Stove Service?

6 things that matter when you book a stove repair.

9–9daily

Fixed Visit Hours

Technician visits daily from 9 AM to 9 PM, and the 16062 hotline answers around the clock to book your earliest slot.

Gas Safety First

Our technicians specialize in gas-connection safety and leak testing.

Specialized Technicians

Our technicians work across all major brands of burners, igniters and ovens.

All Popular Brands

Fresh, Universal, White Whale, Kiriazi and more — see the full list in the brands section.

Transparent Pricing

The price is written and shared before any work.

7days

Full-Week Service

Available all week — including Fridays and holidays, with a 24-hour hotline.

Pricing Transparency

The first question on every customer's mind — here's our straight answer.

Our clear policy

Price is set after technical inspection

There's no fixed price for any stove fault before the technician sees it. Cleaning a burner isn't the same as replacing a flame-safety valve, and an oven thermostat fault isn't the same as a worn spark electrode. We tell you the inspection fee on the call, before the visit.

  • Technician diagnoses with instruments — not by sight
  • Written cost: spare part + technician labor
  • You decide — no obligation
  • The quoted price = the invoiced price
Calls 24h

Need a cost idea before the visit?

Call 16062 or WhatsApp — describe the problem and we explain the likely fix before the visit.

Call now WhatsApp — 01050887010

Frequently Asked Questions

10 questions that come to mind before requesting stove service.

How much does stove repair cost?

The cost is determined after the technical inspection. The technician arrives, inspects, and gives you a written price before any work starts.

What is the response time?

Visits run daily from 9 AM to 9 PM, at the earliest available slot for your area. Call 16062 (the line answers around the clock) and we will book your visit.

Do you service every stove brand?

Yes — Fresh, Universal, White Whale, Kiriazi, Beko, Indesit, Premium, Bosch, and others.

Do you install new stoves?

Yes — installing the stove on natural gas or bottled gas, a soapy-water leak test, safety valve fitting and a full test run. If the stove is set up for the other gas type, its jets have to be changed.

Is there a warranty on the service?

Yes — a 6-month written warranty on the repair and the replaced part, with a formal invoice.

I smell gas — what do I do?

Shut the gas valve (or the cylinder valve), open the windows, don't switch any light or appliance on or off and don't use a lighter, then leave and call the gas emergency line 129. Once the emergency team has made it safe, call us on 16062 to book a technician.

Auto-ignition isn't working — what's the cause?

Usually a dirty or worn spark electrode, or a failed ignition module. It's usually a simple repair. Details in the "auto-ignition not working" fault guide.

The oven isn't heating — what's the cause?

In a gas oven it's usually the thermocouple, the igniter or a blocked oven burner; in an electric oven, the heating element or the thermostat. Details in the "oven not heating" fault guide.

Do you service restaurant stoves?

Call 16062, tell us the type and number of units, and we will arrange the visit. For commercial kitchen equipment, see commercial oven repair.

What's the expected lifespan of a stove?

15-20 years with regular maintenance. The stove is one of the longest-lasting appliances if it's handled carefully.

Hotline 16062 answers calls around the clock

Stove not igniting?

A specialized stove technician at the earliest available slot, diagnosis with a clear price, and a 6-month written warranty. Gas safety first.

Call — 16062 01050887010
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