AEG Repair

AEG repair for laundry, dishwashing and kitchen appliances starts with the actual problem: a stopped programme, changed results or a displayed code. Prepare the model and PNC product number before discussing a repair or replacement part.

Agent Site is an independent repair center — not the manufacturer's authorized service or warranty provider.

Technician beside household refrigerator — illustrative service photo
AEG

Diagnosis with measuring tools before any part is changedVisits at the earliest available slot for your area

  • 6-month written warrantyOn the repair and the replaced part, in writing on the invoice.
  • Visits 9 AM–9 PMHotline 16062 answers calls around the clock.
  • Price before workYou get the repair price after the inspection — no work starts without your OK.
  • Parts with invoiceOriginal or compatible replacement parts, depending on the part and model.

AEG repair centre: start with appliance details

household refrigerator — illustrative photo

When arranging an AEG inspection, identify the programme and the stage where the problem occurs. Inverter or built-in alone does not identify a fault; appliance details and the change in normal operation matter.

For integrated appliances, describe the installation and any access difficulty without removing the appliance yourself. The PNC helps identify documentation and parts. Codes here apply to the stated appliance category, not every AEG product.

AEG appliances — faults, error codes and repair

For each appliance: common faults and their causes, error codes where published, what you can safely try, and when you need a technician.

AEG refrigerators repair

Book a technician

Describe the AEG refrigerators problem

Compare fridge and freezer performance and note any recent move or power cut. Running noise alone does not establish effective cooling.

For AEG, prepare the PNC product number as well as the model. Describe only the functions actually fitted to your appliance.

household refrigerator — illustrative photo
Symptoms and inspection notes2

Cold freezer, warm fridge

Describe each compartment and any visible ice; inspection is needed and no particular board is proven faulty.

Water beneath the drawers

Identify where water appears and whether it returns after cleaning; do not insert tools into openings not covered by the manual.

Care according to your manual1

Check door closure

Check that food and shelves do not obstruct closure, and follow the model’s ventilation clearances.

A question about the problem1

Does weak cooling mean low refrigerant?

The symptom alone cannot identify the cause. Cooling, closure and controls need checking before refrigerant-circuit work is proposed.

AEG cookers repair

Book a technician

Describe the AEG cookers problem

Identify the cooker type and affected area: one zone, all zones or the oven. Do not apply gas-appliance procedures to an electric cooker or infer one failed part from ignition trouble.

For AEG, prepare the PNC product number as well as the model. Describe only the functions actually fitted to your appliance.

gas cooker with oven — illustrative photo
Symptoms and inspection notes2

One zone does not work

Identify the zone type and whether the others work; do not dismantle connections to test it.

Intermittent ignition

Note when it began and whether cleaning preceded it. Do not keep attempting ignition if gas does not light.

Care according to your manual1

Clean after cooling

Clean accessible parts according to the manual after cooling, without removing valves or safety devices.

A question about the problem1

Is repairing the oven the same as repairing the hob?

They may share one appliance but each fault needs its own assessment. Identify the affected area when booking.

AEG washing machines repair

Book a technician

Describe the AEG washing machines problem

At which stage does the problem occur: filling, washing, draining or spinning? Record the stage and loading type to distinguish an incomplete cycle from poor results after completion.

For AEG, prepare the PNC product number as well as the model. Describe only the functions actually fitted to your appliance.

front-loading washing machine — illustrative photo
Symptoms and inspection notes2

Water remains and the cycle has stopped

Record the code and whether drainage began before stopping. Standing water alone does not prove pump failure.

Laundry is wet after the cycle

Note the programme, load and whether water drained. Do not force the door or lid lock.

AEG washer code examples3

Apply these meanings only to washers and check the complete code against the model manual. A code guides inspection rather than proving part failure.

CodeMeaningCause
E10Water-supply issueCheck water supply and model instructions before retrying.
E20Drainage issueCheck the drain path as directed by the manual; this does not prove pump failure.
E40Door-lock issueCheck door closure without forcing or bypassing the lock.

References: AEG support: washer codes

Care according to your manual1

Match the load and programme

Follow the programme load and detergent guidance in the manual; never bypass the safety lock.

A question about the problem1

Does failure to spin mean a new motor is needed?

Not necessarily. Drainage, locking, programme conditions and inspection findings must be checked first.

AEG dishwashers repair

Book a technician

Describe the AEG dishwashers problem

For poor cleaning, describe the affected racks, programme and detergent. For interrupted cycles, record the stopping stage and display message; these do not imply the same repair.

For AEG, prepare the PNC product number as well as the model. Describe only the functions actually fitted to your appliance.

dishwasher — illustrative photo
Symptoms and inspection notes2

Residue on dishes

Describe loading and whether results changed after a different detergent or programme.

Water remains after the cycle

Record any warning; do not tilt or pull out an integrated dishwasher to attempt draining.

Dishwasher i30 warning1

This applies to dishwashers covered by the support guide, not every AEG appliance.

CodeMeaningCause
i30Anti-flood protection activatedStop use, close the water tap and arrange inspection of the cause; do not tilt the appliance to bypass protection.

References: AEG support: i30 explanation

Care according to your manual1

Load according to the manual

Follow the loading arrangement, keep spray-arm paths clear and use dishwasher detergent.

A question about the problem1

Does a cleared leak warning mean the problem is repaired?

A cleared warning alone does not confirm the cause is gone. For an anti-flood warning, stop use and follow the model guidance for inspection.

AEG tumble dryers repair

Book a technician

Describe the AEG tumble dryers problem

Describe laundry results, programme and load size. A completed cycle with damp clothes differs from stopping with a warning; filter maintenance depends on the model.

For AEG, prepare the PNC product number as well as the model. Describe only the functions actually fitted to your appliance.

tumble dryer — illustrative photo
Symptoms and inspection notes2

Laundry remains damp

Compare the same programme and usual load, and describe how wet the laundry was beforehand.

Programme stops with a message

Photograph the entire message or indicator instead of assuming a light proves heater failure.

Care according to your manual1

Follow filter instructions

Maintain user-accessible parts as directed by the manual without opening the dryer casing.

A question about the problem1

Can every dryer filter be washed?

Cleaning depends on the model and filter type; do not wash it or reinstall it wet unless the instructions permit.

AEG cooker hoods repair

Book a technician

Describe the AEG cooker hoods problem

State whether the hood extracts outdoors or recirculates through a filter and whether every speed is affected. Installation and filter details matter alongside motor noise.

For AEG, prepare the PNC product number as well as the model. Describe only the functions actually fitted to your appliance.

wall-mounted kitchen extractor — illustrative photo
Symptoms and inspection notes2

Motor audible but extraction weak

Describe visible ducting and any recent filter change without dismantling connections.

One speed does not respond

Note other controls and lighting; an unresponsive speed does not alone prove motor failure.

Care according to your manual1

Identify the filter

Check filter identification and care in the manual; grease and carbon filters do not necessarily share instructions.

A question about the problem1

Is the carbon filter washable?

It depends on the filter and model. Check its instructions before washing or replacing it with a similar-looking part.

AEG ovens repair

Book a technician

Describe the AEG ovens problem

Identify the affected mode: grill, top/bottom heat or fan-assisted where fitted. Note the set temperature and shelf position rather than requesting an element before inspection.

For AEG, prepare the PNC product number as well as the model. Describe only the functions actually fitted to your appliance.

built-in oven — illustrative photo
Symptoms and inspection notes2

One mode heats while another does not

Record the mode names from the controls and the temperature used.

Uneven cooking

Note shelf position, cookware and whether results changed from previous use.

Care according to your manual1

Allow cooling before cleaning

Follow the model’s cleaning programme rather than combining instructions from different ovens.

A question about the problem1

Should I remove the built-in oven before booking?

Do not remove it yourself. Describe the installation and any access difficulty when booking.

AEG vacuum cleaners repair

Book a technician

Describe the AEG vacuum cleaners problem

Identify corded or battery operation and whether weak suction affects every attachment or one head. Record any indicator before assuming motor or battery failure.

For AEG, prepare the PNC product number as well as the model. Describe only the functions actually fitted to your appliance.

vacuum cleaner — illustrative photo
Symptoms and inspection notes2

Weak suction with one attachment

Identify the attachment and bag or container condition, according to the model.

Cordless model does not charge

Have charger and model details and the charging indication ready; do not dismantle the battery.

Care according to your manual1

Clean for the filter type

Wash a filter only if the manual permits and follow its drying and refitting instructions.

A question about the problem1

Will a charger with the same plug shape work?

Do not rely on shape. The charger and appliance specifications and correct model reference must match.

What matters when repairing AEG

These details help identify the appliance; consult its model manual for specific instructions.

  • Model and PNC

    A series name does not replace the rating plate. Copy the product number exactly, including its additional digits.

  • Codes guide inspection

    In the washer guide, E20 concerns drainage; it is not enough to quote for a pump without confirming the cause.

What should a repair quote explain?

Compare the work and its justification, not only a part name or total price.

Factor Practices to avoid How Agent Site works
Diagnosis
Choosing a part from a phone description alone
Check the model, symptom and inspection findings
Cost
A price with no scope
Explain inspection, labour and any required parts
Warranty
An unspecified promise
Review written terms for the work and replaced part

AEG spare parts and repair cost

Part selection needs appliance details and inspection findings. Similar appearance does not prove compatibility; availability and price are checked on request.

Part Device Price
Part identified after inspection Model-specific After reference and availability checks

Review the scope before approval

  • Inspection fees and conditions at booking
  • Labour, parts and any additional work

Booking AEG repair

Call 16062
  1. Contact customer support

    Have the appliance type, model, location and fault description ready when calling 16062.

  2. Confirm booking details

    Confirm appliance coverage, inspection fees and availability before booking.

  3. Inspection and explanation

    Inspection links symptoms to the appliance condition and identifies proposed work instead of guessing at parts.

  4. Approval and operation check

    Review the quote before work, then check operation, the invoice and warranty terms.

Details to prepare for booking

  • Identification photo

    A clear model and serial-number photo from an accessible label without dismantling.

  • The observed problem

    Describe when the problem began, the affected area and any display message.

  • Location and installation

    State your location and whether the appliance is integrated or access needs planning.

AEG repair contact and booking questions

How do I book AEG repair?
Call 16062 or use the WhatsApp link on this page. This books with the service provider identified here; have the model and location ready for customer support to check availability.
Should I remove an integrated AEG appliance before the visit?
Do not remove it yourself. Describe the appliance and installation and share accessible identification details so access requirements can be discussed when booking.
Can a symptom name determine the price?
The same symptom can have several causes. Check inspection fees at booking; the repair quote follows inspection and identification of any required part.
What is needed to follow up an existing repair?
Have the booking or invoice number, visit date and current fault description ready so customer support can follow the existing case.

AEG repair in Cairo, Giza and the governorates

Our AEG repair visits cover the governorates below. Book on 16062 — technician visits daily from 9 am to 9 pm, and we book at the earliest available slot for your area.

  • Cairo
  • Giza
  • Qalyubia
  • Alexandria
  • Matrouh (North Coast)
  • Sharqia
  • Gharbia
  • Dakahlia

Your area is not listed? Call us and we will confirm coverage before booking.

Related appliance categories

AEG is one of 107 brands we repair — the category pages cover faults and fixes for every brand.

Book AEG repair

Call 16062 with the appliance type, model and symptom. Customer support will discuss the request and appointment availability.