Terms & Conditions

1. Definitions

• Service Provider: Smart Service Group, owner and operator of the "Agent Site" brand.
• Customer: Any natural or legal person requesting a service or using the site.
• Service: Diagnostics, repair, installation, or scheduled maintenance for home, commercial, and industrial appliances.
• Site: agent-site.com and any of its pages or subdomains.

2. Service Scope and Nature of the Center

Agent Site is an independent service center specializing in appliance repair across various brands; it is not an agent or authorized service center of any manufacturer. Any reference to a trademark or logo on this site is for descriptive purposes only — to indicate the type of equipment we service — and does not imply any agency, sponsorship, or endorsement by the brand owner. All trademarks and logos remain the property of their respective owners.

• Appliances under the manufacturer's warranty: Agent Site does not provide manufacturer-warranty service for any brand. If your appliance is under the manufacturer's warranty, please contact the manufacturer first.
• The services we provide: governed entirely by Agent Site's own terms regarding pricing, parts used, and the written warranty we grant, as set out in section 4.

3. Booking and Pricing

• The diagnostic fee is quoted to the customer when booking, before the technician's visit.
• Repair pricing is communicated to the customer before any work begins; the customer may accept or decline.
• If declined after diagnostics, only the diagnostic fee quoted at booking is due.
• A formal invoice is issued upon completion.
• Any verbal promise by a technician or staff member is not binding unless documented in writing.

4. Warranty Granted by Agent Site

We provide a written warranty of six months on the repair performed and any part replaced, starting from the invoice date. The warranty covers:

• Recurrence of the same fault that was repaired within the warranty period.
• Manufacturing defects in the part we installed.

Commercial and industrial work and new installations (restaurants, hotels, factories, chillers, cold rooms): the warranty period and scope are written in the contract or quotation for that job; no fixed period applies beyond what that document states.

The warranty does not cover:

• New faults unrelated to the prior repair.
• Misuse, operation on non-compliant voltage, or exposure to unusual humidity or heat.
• Any third-party intervention, disassembly, or repair after our visit.
• Parts supplied by the customer.
• Damage from accidents, floods, fires, or force majeure events.

The manufacturer's warranty is fully separate from Agent Site's warranty. It is governed by the brand owner's terms, and we are not responsible for honoring the manufacturer's warranty.

5. Limitation of Liability

To the maximum extent permitted by Egyptian law, the liability of Smart Service Group and Agent Site is limited to the following:

• Re-performing the repair that proved defective within the warranty period, or refunding its value.
• Maximum financial liability is the value of the disputed invoice.

We shall not, under any circumstances, be liable for indirect or consequential damages — such as loss of profit, business interruption, spoilage of contents (food in fridges/freezers), or any moral damages — except in cases of gross negligence or proven fraud as defined by law.

6. Customer Obligations

• Provide accurate information about the device, fault, and service location.
• Provide safe access for the technician and a suitable power source for testing.
• Keep children and valuable items away from the work area.
• Retain the invoice and warranty document for later use.

7. Cancellation and No-Show

If you need to cancel a visit, please notify us at least two hours before the technician's arrival. If the technician arrives and the customer is absent or access is denied, a dispatch fee equal to the diagnostic fee quoted at booking will apply.

8. Intellectual Property

All site content — text, logos, images, designs, and code — is owned by or licensed to Smart Service Group and protected under the intellectual property laws of the Arab Republic of Egypt. Reproduction or republication is not permitted without prior written consent. Brand logos remain the property of their respective owners.

9. Changes to the Terms

We reserve the right to amend these terms at any time. The updated version will be posted on this page with a refreshed "Last updated" date. Continued use of the site or requesting a new service after such amendment constitutes acceptance of the updated version.

10. Governing Law and Jurisdiction

These terms and any dispute arising from them are governed by the laws of the Arab Republic of Egypt. The courts of Giza shall have exclusive jurisdiction over any dispute. In particular, Consumer Protection Law No. 181 of 2018 and its executive regulations, as well as Personal Data Protection Law No. 151 of 2020, shall apply.

11. Contact

For any inquiry regarding these terms:

• Email: info@agent-site.com
• Call center: 16062
• Address: 19 Al-Aanab St., Mohandeseen, Giza, Egypt