Digital, grill, convection and built-in microwave service
6-month written warranty on the repair and the replaced part
Agent Site is an independent repair center — not the manufacturer's authorized service or warranty provider.
Microwave not heating, sparking, or the turntable will not turn? We repair digital, grill, convection and built-in microwaves of every brand: the magnetron, door switches, control board, mica sheet and turntable motor. A written quote before any work, original or compatible parts depending on the part and model, and a 6-month written warranty.
From the magnetron to the control board, from the door switches to the mica sheet — every repair comes with a 6-month written warranty, and the technician tests heating and the door seal in front of you afterwards.
Book a serviceThe magnetron is the part that generates the microwaves. The technician confirms by measurement that it is the culprit before replacing it — sometimes the fault is the fuse, diode or capacitor — and fits an original or compatible part to suit the model.
Three safety switches cut power when the door opens. A faulty one can stop the microwave from starting or blow the internal fuse — the technician tests them and replaces only the faulty one.
Repair of the touch panel and the control board on digital models from Samsung, LG, Sharp, Panasonic and others — voltage swings and moisture are what damage them most.
The mica sheet (the waveguide cover) shields the magnetron opening from grease. Once it is charred or cracked it sparks — and replacing it is one of the simplest, lowest-cost repairs.
Fitting a built-in microwave into the cabinet to the sizes in its installation guide, with the electrical connection and a test run.
If the grill or convection mode will not heat, the technician checks the heating element, the fan, the temperature sensor and the control board, and replaces only what has failed.
Grill & convectionFrom the simple digital model to the 3-in-1 convection — pick your type to see the faults specific to it.
The most common at home — a digital control panel and display.
A microwave plus a top heating element for browning and grilling.
Microwave, grill and fan oven — three functions in one appliance.
Fitted into the cabinetry — needs good ventilation, and removal and refitting for repairs.
Service details for your appliance brand
We cover Cairo, Giza, Qalyubia, Alexandria, Matrouh (North Coast), Sharqia, Gharbia, Dakahlia. Not sure about your area? Call 16062 and we confirm before booking.
For each fault: the symptoms, the likely causes, safe checks from outside the unit, and when to call a technician. Never open the microwave casing — the capacitor inside can hold a dangerous charge even after unplugging.
This is the most common microwave fault. If the turntable spins and the light is on but the food stays cold, the microwave is not producing microwaves. The fault is usually in the high-voltage circuit — the magnetron, the high-voltage fuse, the diode or the capacitor — and sometimes in a door switch. All of these sit behind the outer casing, next to a capacitor that can hold a dangerous charge even after unplugging, so finding the faulty part is a job for a technician with measuring instruments.
Symptoms
Likely causes
Safe checks before you call a technician
When to stop and call a technician
Sparks inside a microwave are a warning sign. The usual causes are a metal or aluminium container, a cup with a gold or silver rim, a mica sheet (the waveguide cover) charred by grease, or burnt food stuck to the walls. Sometimes the fault is the magnetron or damaged paint inside the cavity. Stop the microwave, unplug it, and do not use it again until you know the cause.
Symptoms
Likely causes
Safe checks before you call a technician
When to stop and call a technician
The turntable spreads the heat through the food; if it stops, the food heats on one side and stays cold on the other. Start with the simple things: the plate seated properly on the coupler in the middle, and the roller ring clean and intact. If all of that is fine and the plate still will not turn, the turntable motor or its coupler is the likely cause — and those sit inside the microwave.
Symptoms
Likely causes
Safe checks before you call a technician
When to stop and call a technician
The door has a latch and three safety switches that cut the heating as soon as it opens. If the door does not close fully, the microwave usually will not start — that is the protection working. But if the door is loose or its edge is damaged and the microwave still runs, microwaves can leak around it, so do not use it until a technician has repaired it and checked that it closes tightly.
Symptoms
Likely causes
Safe checks before you call a technician
When to stop and call a technician
A light hum while the microwave runs is normal. A loud or strange noise tells you where to look: grinding from below points to the roller ring or the turntable motor, squealing or rubbing from the side or back points to the cooling fan, and a loud hum or electrical buzz points to the magnetron or the high-voltage transformer — those are a technician's job.
Symptoms
Likely causes
Safe checks before you call a technician
When to stop and call a technician
If the buttons or the touch panel do not respond, or the display is blank, start with the simple things: unplug the microwave for a while and make sure the child lock is not on — on many models it locks the keys until it is cancelled. If the problem stays, the fault is usually the touch membrane or its ribbon cable, or the control board itself after a voltage swing or moisture.
Symptoms
Likely causes
Safe checks before you call a technician
When to stop and call a technician
If the breaker trips as soon as the microwave starts, or a few seconds later, there are two possibilities: a short inside the microwave — usually in the high-voltage circuit (capacitor, diode or magnetron) or a failed door switch — or an overloaded circuit if the microwave shares it with a kettle or heater. If the breaker trips only with the microwave, leave it unplugged and do not try it on another socket: this is a technician's job.
Symptoms
Likely causes
Safe checks before you call a technician
When to stop and call a technician
If the microwave is completely dead (blank display, no sound), or the display works but nothing happens when you press start, first check the socket and the breaker and make sure the door is fully closed. If all of that is fine, the usual causes are a blown internal fuse (often blown by a door switch), a faulty door switch, or the control board.
Symptoms
Likely causes
Safe checks before you call a technician
When to stop and call a technician
On grill and convection microwaves, if normal microwave mode works but the grill does not heat, the usual cause is a burnt-out grill element, the relay or switch that powers it, or the control board. A simple sign: a working element glows or gives off clear heat from the top within the first minute.
Symptoms
Likely causes
Safe checks before you call a technician
When to stop and call a technician
Microwave types where this fault is common: Grill MicrowaveConvection Microwave
Digital models show codes to help with diagnosis, and a code means different things on different brands and models. One documented example: on Samsung microwaves, SE or C-d0 means a touch key has been pressed or stuck for more than 10 seconds — wipe the panel, unplug the microwave for a minute and plug it back in. For any other code, send a photo of the code and the model label on WhatsApp 01050887010 and we will tell you what it means.
Symptoms
Likely causes
Safe checks before you call a technician
When to stop and call a technician
Smoke from a microwave has to be taken seriously. Light smoke from burnt food inside the cavity is usually not a fault. But smoke from the side or back vents, a plastic or electrical smell, or sparks can mean a burnt mica sheet, a failing magnetron or burnt internal wiring. Stop the microwave, unplug it, and do not use it until it has been diagnosed.
Symptoms
Likely causes
Safe checks before you call a technician
When to stop and call a technician
The mica sheet is the small panel on the cavity wall — usually high up on one side — that covers the waveguide opening and shields it from grease and food splatter. When grease builds up on it and chars, it starts to spark and can damage the magnetron. Replacing it with a sheet cut for your model is one of the simplest and cheapest repairs.
Symptoms
Likely causes
Safe checks before you call a technician
When to stop and call a technician
The microwave light illuminates the cavity while it runs and when the door opens. If it stops working but the microwave still heats normally, the bulb itself has usually blown. It is typically a small 20–25 W bulb or an LED. On a few models the bulb has a cover inside the cavity, but on most it sits behind the outer casing — in that case do not replace it yourself; call a technician.
Symptoms
Likely causes
Safe checks before you call a technician
When to stop and call a technician
The cooling fan cools the magnetron and the control board while the microwave runs, and on many models it keeps going for a while after cooking ends — that is normal. If it has become loud, squeals or rubs, the bearings are usually worn or something is caught in the blades. The fan sits behind the outer casing next to the capacitor, so do not try to reach it yourself; a failing fan lets the magnetron overheat and shortens its life.
Symptoms
Likely causes
Safe checks before you call a technician
When to stop and call a technician
Reach us on 16062 or WhatsApp 01050887010, and describe the problem in a minute.
Technician visits daily from 9 AM to 9 PM — at the earliest available slot for your area.
Instrument-based diagnosis and a written quote — set after inspection, before any work.
Original or compatible replacement parts, depending on the part and model, with a test run before handover.
Official invoice + 6-month written warranty on the repair and the replaced part.
at the earliest available slot for your area
The questions that come to mind before requesting microwave repair.
The price is set after the inspection: the technician checks the microwave and writes down the price before any work, and you approve it first. It depends on the part (a mica sheet costs far less than a magnetron or a control board), the model, and whether the part is original or compatible. After the repair you get a formal invoice and a 6-month written warranty.
Visits run daily from 9 AM to 9 PM, at the earliest available slot for your area. The 16062 hotline answers 24 hours a day and books your visit.
Yes — every international and local brand: Samsung, LG, Sharp, Toshiba, Panasonic, Fresh, Daewoo, Bosch, Universal and others. Original or compatible parts, depending on the part and model.
Yes — a 6-month written warranty on the repair and the replaced part, with a formal invoice. If the same fault comes back within the warranty period, call us on 16062.
No. Behind the outer casing is a high-voltage capacitor that can hold a lethal charge even after the microwave is unplugged. What you can safely do: clean the cavity and the mica sheet with the microwave unplugged, brush the vents from outside with a dry brush, and replace the turntable plate or the roller ring. Anything behind the casing is a job for the technician.
Yes — we install the microwave, connect it and test it, including fitting built-in microwaves into the cabinet to the sizes in the installation guide.
A specialist microwave technician at the earliest available slot for your area. Formal invoice + a 6-month written warranty.
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