ع Call now16062
24/7 Customer Service — Live Now

All Your Appliances
on a Single Number 16062

A specialized technician arrives within an hour in Greater Cairo, same-day in the governorates. Original spare parts, written 6-month warranty, and a tax invoice.

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+50KYearly Repairs
+200Certified Technicians
27Governorates Covered
+15Years of Experience
Professional service technician
6-Month Warranty on every repair
1-Hour ResponseInside Greater Cairo & Giza
Original Spare PartsFrom authorized distributors
6-Month Written WarrantyOn parts and labor
24/7 Serviceon 16062
Service Sectors

All Your Equipment in One Place

From a home refrigerator to a factory chiller — a specialized technician for every device. Choose your sector and explore our services.

Home Appliances
12 device types

Home Appliances

ACs, washers, fridges, ovens, TVs, water heaters, and every appliance in your home.

Sector details →
Restaurants & Cafes
5 categories

Restaurants & Cafés

Pizza ovens, dishwashers, espresso machines, commercial range hoods.

Sector details →
Hotels & Hospitality
7 categories

Hotels & Hospitality

Minibars, laundries, dryers, room ACs, swimming pools and Spa.

Sector details →
Industrial Equipment Industrial
8 categories

Industrial Equipment & Chillers

Chillers, cooling towers, AHUs, boilers, cold storage rooms, industrial laundries.

Sector details →
View all appliances (33 categories) →
Most Requested

Home Appliances We Service Daily

Pick your device and explore the models we repair and the most common faults

Air Conditioners

تكييفات 4 types

Washing Machines

غسالات 3 types

Refrigerators

ثلاجات 4 types

Water Heaters

سخانات 4 types

Stoves

بوتاجازات 3 types

Dryers

مجففات 3 types

Ovens

أفران 3 types

Range Hoods

شفاطات 5 types

Deep Freezers

ديب فريزر 4 types

Vacuum Cleaners

مكانس 4 types

TVs

شاشات 4 types

Microwaves

ميكروويفات 4 types
Our Partners

We Service Every Brand in the Egyptian Market

Internationally certified technicians, imported original spare parts, and brand-specific Diagnostic Software.

Samsung LG Toshiba Bosch Carrier Sharp Panasonic Hitachi Haier Electrolux AEG Miele Beko Zanussi Midea Samsung LG Toshiba Bosch Carrier Sharp Panasonic Hitachi Haier Electrolux AEG Miele Beko Zanussi Midea
View all 80+ brands →
Our Services

More Than Just Repair

Complete solutions from instant inspection to long-term maintenance contracts

On-Demand Repair

On-Demand Repair

A specialized technician for any fault in hours, with accurate diagnosis and a written price before starting.

Preventive Maintenance

Preventive Maintenance

Monthly and yearly contracts for restaurants, hotels, and factories — discounts up to 25% for chains.

Full Installation

Full Installation

AC, oven, chiller, or a complete Laundry line — all connections included plus full Commissioning.

Refrigerant & Leak Detection

Refrigerant & Leak Detection

All refrigerant types — R-134a, R-410A, R-32, R-1234ze + professional Leak Detection.

24/7 Emergency Response

24/7 Emergency Response

2-4 hours for hospitals and data centers, 4 hours for factories and hotels.

Engineering Consultation

Engineering Consultation

Cooling Load study, equipment selection, and Energy Audit for major facilities.

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Geographic Coverage

Reaching You in Every Egyptian Governorate

Resident technicians in every tourist and industrial area, fast response at peak times, same service quality anywhere.

4 hours Greater Cairo Cairo • Giza • Qalyubia • New Cairo • Sheikh Zayed • 6th of October • New Capital
Same day Coastal & Tourist Cities Alexandria • North Coast • Sharm El-Sheikh • Hurghada • Dahab • Marsa Alam • Ain Sokhna
24-48h Delta & Upper Egypt Tanta • Mansoura • Zagazig • Damietta • Minya • Asyut • Luxor • Aswan
27 Governorates Confirm Your Area Coverage
Egypt governorates coverage
Why Agent Site

Why Thousands of Customers Choose Us

6 reasons that set us apart from anyone else in the Egyptian market

Model-Specialized Technician

A Rational technician works on Rational only. A Samsung technician specializes in Samsung. No "generalist trying his luck".

Original Spare Parts

All parts from authorized distributors. Even the rare ones from Moretti and Carrier are available immediately.

Clear Price Before Work

Inspection at a fixed announced price, repair at a written price — no hidden fees or surprises.

Written 6-12 Month Warranty

Tax invoice + written warranty receipt. If the same fault returns, the repair is free.

Real Fast Response

4 hours inside Greater Cairo, 2 hours for critical facilities under Premium contract.

A Smart Service Project

A trusted company within Smart Service Group, with 15+ years of experience in the Egyptian market.

How We Work

Book a Technician in 4 Steps

A single call on 16062 replaces every other booking step

01

Call 16062

Call center answers in seconds, 24 hours a day. Tell us the device type, fault, and your address.

02

Schedule Your Visit

Same day, next day, or emergency within 4 hours — you choose.

03

Diagnosis + Written Quote

The technician inspects the device and gives you a written report with the price before starting.

04

Warranted Repair

Repair with original parts + tax invoice + written 6-month warranty.

Customer Reviews

What Our Customers Say

"I called 16062 at 11 PM after my freezer failed. The technician arrived at 3 AM and fixed the compressor. A full stock of food was saved."

Ahmed M.
Ahmed M.Restaurant Owner — 5th Settlement

"I own 4 hotels in Hurghada. The maintenance contract with Agent Site saved us 30% on maintenance costs + 4-hour response even at peak times."

Eng. Karim A.
Eng. Karim A.Engineering Manager — Hotel Chain

"Home AC service at a reasonable price and a respectful technician. No tip requests or hidden costs. I will definitely call them again."

Sara H.
Sara H.Nasr City
Agent Site Team
Smart Service A project by
Smart Service
About Us

Agent Site — A Project by Smart Service Group

Agent Site is the specialized service brand for home, commercial, and industrial appliance repair in Egypt. We are a project within Smart Service Group — the leading technical maintenance services company in the Egyptian market for more than 15 years.

We serve thousands of customers yearly — from homes, restaurants, 5-star hotels, hospitals, factories, and data centers across every Egyptian governorate. Our team of 200+ internationally certified technicians are model-specialists, not generalists.

+50KYearly Repairs
+200Certified Technicians
4.8/5Customer Rating
Learn more about Agent Site
FAQ

Most Frequently Asked Questions

How do I book a technician?

Call 16062 from any phone 24/7, or send a WhatsApp message.

What does inspection cost?

Inspection is at a fixed announced price, and repair is at a written price before starting.

Do you service old Japanese brands?

Yes — Sharp, Toshiba, National, Panasonic, even models that are 20+ years old.

Is there a monthly contract for restaurants?

Yes — monthly and weekly contracts with discounts for chains with 5+ branches.

Do you cover governorates outside Cairo?

Full 27-governorate coverage — 4-hour response inside Cairo, 24-48 hours in Upper Egypt.

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Ready to Book?

Appliance Down? Don't Wait

Call 16062 now and a specialized technician arrives in the shortest time — clear price, written warranty, official invoice.

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