Daewoo Repair

Daewoo washer stopped with OE on the display? Or UE with a drum that will not spin? Most Daewoo appliances in Egyptian homes were bought some years ago, so before a repair you need two things: what the code says, and whether the part for your model is available. Both are covered here.

Agent Site is an independent repair center — not the manufacturer's authorized service or warranty provider.

Technician beside microwave oven — illustrative service photo
Daewoo

Diagnosis with measuring tools before any part is changedVisits at the earliest available slot for your area

  • 6-month written warrantyOn the repair and the replaced part, in writing on the invoice.
  • Visits 9 AM–9 PMHotline 16062 answers calls around the clock.
  • Price before workYou get the repair price after the inspection — no work starts without your OK.
  • Parts with invoiceOriginal or compatible replacement parts, depending on the part and model.

Daewoo appliances in Egyptian homes

microwave oven — illustrative photo

Daewoo Electronics is a Korean company founded in 1971, and since 2018 it has belonged to Korea's Winia group; it was later renamed Winia Electronics. In Egypt its best-known appliances are Direct Drive front-loading washers such as the DWD-FD1442, combined washer-dryers, grill microwaves and No Frost fridges.

Daewoo appliances have become scarce at the large retailers in Egypt, so ask whether the part is available before any major repair. The model is on a label inside the washer door or on its back, on the inner side wall of the fridge, and on the back of the microwave.

Daewoo appliances — faults, error codes and repair

For each appliance: common faults and their causes, error codes where published, what you can safely try, and when you need a technician.

Daewoo microwaves repair

Book a technician

The Daewoo microwaves common in Egypt are grill models with codes starting KOG, such as the KOG185H, or convection models starting KOC. The oven has two separate circuits: the magnetron that heats with microwaves, and the grill heater. Knowing which one has failed cuts the diagnosis in half.

The inside of a microwave is dangerous

The capacitor inside a microwave holds a high-voltage charge even after it is unplugged. Do not remove the outer case yourself, and do not run the oven empty or with a door that does not close properly.

What you can safely try: heat a cup of water for one minute at full power and see whether it warms, and test the grill on its own. Note both results and photograph the label on the back.

microwave oven — illustrative photo
Common microwave faults5

Light and turntable work but food does not heat

Needs a technician

The timer counts down and the turntable turns, but food comes out cold.

Possible causes

  • The magnetron
  • The high-voltage diode or capacitor
  • The high-voltage transformer

Solution: This is a high-voltage circuit fault and needs a technician to discharge the capacitor and measure before identifying the part.

The oven does not turn on at all

Needs a technician

No light or display, or the display works but the oven will not start.

Possible causes

  • A blown fuse
  • The door switches
  • The control board

Solution: Try another socket and shut the door firmly. A blown fuse is often caused by a faulty door switch; both are inside the casing and are checked together, so this is a technician's job.

Sparks or crackling inside

Moderate

Flashes or a crackling sound while it runs.

Possible causes

  • Metal, foil or a plate with a gold rim
  • A burnt or greasy cover over the waveguide opening
  • Peeling paint inside the cavity

Solution: Stop the oven at once and remove any metal. If the sparking comes from the small cover on the side wall, it needs replacing; running it like that damages the magnetron.

The turntable does not turn

Needs a technician

Food heats on one side because the plate is still.

Possible causes

  • The plate or roller ring out of place
  • The coupler linking the plate to the motor
  • The turntable motor

Solution: Refit the ring and plate correctly. If it still does not turn, the turntable motor needs replacing, a quick job for a technician because it means opening the base of the oven.

The grill or convection does not work

Needs a technician

Microwave heating is fine, but the grill does not brown or the rear fan does not turn.

Possible causes

  • The grill heater
  • The grill relay on the board
  • The convection fan on KOC models

Solution: A technician measures the heater with a meter; if open, it is replaced. If it is fine, the relay or board is next.

Models in Egypt3

Models seen in Egyptian shops. The exact model and wattage are on the label at the back.

ModelCapacityTechnologies
KOG185HStainless steel grill microwave50 L · 1000 W
KOG187HBlack grill microwave50 L · 1150 W
KOC-154VConvection and grill microwave
Habits that extend a microwave's life2

Clean grease from the inside

Weekly

Especially the small cover on the side wall; grease on it burns and causes sparks.

Close the door gently

Daily

Slamming the door wears the switches, which are the usual cause of a blown fuse.

Microwave FAQs2

The microwave runs but does not heat. Can I change the fuse myself?

No. That symptom is in the high-voltage circuit, and its capacitor stays charged after unplugging. Diagnosis needs a technician who can discharge it and measure.

Is replacing the magnetron worth it?

It depends on the oven's age and the part price. After measuring, the technician gives you the magnetron and labour cost, and you compare it with a new oven.

Daewoo refrigerators repair

Book a technician

Daewoo fridges in Egyptian homes are mostly two-door No Frost models such as the 450-litre FR-4506N, or side-by-sides such as the FRS-2011. On No Frost models the most common fault is a working freezer with a warming fridge, which usually comes from the defrost cycle rather than the compressor.

Before you book a technician for the fridge

Listen: is the compressor running? Does the freezer fan blow when you open the door and press the light switch? Look at the back wall inside the freezer: if it is covered in ice, the defrost cycle has stopped.

Give the fridge at least four hours after any move or clean before judging its cooling. If your power cuts in and out often, use a stabiliser suited to the fridge; power returning suddenly while the compressor is still hot is a common cause of wear on the compressor and its relay.

household refrigerator — illustrative photo
Common fridge faults5

Freezer cold, fridge section not cooling

Moderate

Food in the freezer is frozen, but vegetables and water in the fridge are not cold.

Possible causes

  • The defrost heater or its sensor, so ice blocks the air duct
  • The defrost timer or board
  • The freezer fan

Solution: Empty the fridge, put towels underneath and switch it off for a full day with the doors open so the ice melts. If it works for a few days and the problem returns, the defrost circuit needs checking.

Water under the crisper drawers or on the floor

Easy

A puddle at the bottom of the fridge or dripping outside.

Possible causes

  • A blocked or frozen defrost drain
  • The tray at the back underneath out of place

Solution: Clear the drain with warm water. If it freezes again within days, the heater on it needs checking.

The compressor clicks but does not start

Moderate

A click every few minutes from the back, and the whole fridge is not cooling.

Possible causes

  • Low voltage
  • The compressor relay or overload
  • The compressor itself

Solution: Unplug the fridge for half an hour and run it from a socket away from heavy appliances. If the clicking continues, the technician measures voltage and the relay before judging the compressor.

Ice building up on food and walls

Easy

In a No Frost fridge, a layer of ice or frost on the food in the freezer.

Possible causes

  • A door seal not closing
  • The door opened often or left ajar
  • The defrost cycle

Solution: Test the seal with a sheet of paper: shut the door on it and pull; if it slides out easily, the seal needs replacing.

Loud noise or buzzing inside

Moderate

A rubbing or rattling noise from the freezer, or a constant hum.

Possible causes

  • The freezer fan blade hitting ice
  • The fan motor
  • The fridge not level

Solution: If the noise comes from the freezer along with ice, it points back to the defrost problem. The fan motor itself is replaced if it has slowed or hums.

Models in Egypt3

Models sold on the Egyptian market. Photograph the label on the inner side wall of the fridge.

ModelCapacityTechnologies
FR-4506NTwo-door No Frost fridge with display450 L
FR-590KT-STwo-door No Frost fridge476 L
FRS-2011Side-by-side No Frost fridge556 L
Habits that keep a fridge working2

Clean the condenser at the back

Yearly

Dust on the condenser makes the compressor run longer and hotter.

Do not block the air vents inside

Weekly

Food pressed against the vents cuts cooling to the fridge section even while the freezer works.

Fridge FAQs2

The fridge works again after being off for a day. Is it fixed?

Switching off melts the ice blocking the air duct, so cooling returns for a while. If the problem returns within days, the defrost cycle has a fault that needs repairing.

Are Daewoo fridge parts available?

Common parts such as defrost heaters, sensors, fan motors and relays are usually available. A board for a model with a display may take time, and the technician confirms before dismantling anything.

Daewoo washing machines repair

Book a technician

The Daewoo front-loaders common in Egypt belong to the DWD-FD14 family, such as the DWD-FD1442, 8 kg with a 1400 rpm spin. The display shows letter codes like IE, OE and UE, and most of them say water is not getting in or out or the load is uneven, not that a part has failed.

Before you book a technician for the washer

Photograph the code and note whether the washer stopped while filling, washing, draining or spinning. Codes starting with H relate to heating, and those starting with E are usually a sensor, motor or board fault.

The door stays locked for about two minutes after the programme stops, which is normal. The drain pump filter is at the bottom front behind a small cover; before opening it, unplug the washer, let the water cool if a hot programme was running, and place a shallow container and a towel, because the water in the drum will come out there.

front-loading washing machine — illustrative photo
Common washer faults7

The washer does not fill (IE)

Easy

The programme starts but water does not enter or barely trickles, and IE appears after a while.

Possible causes

  • A closed tap or low water pressure
  • A blocked mesh at the hose connection
  • The water inlet valve

Solution: Open the tap fully. Close it, unplug the washer, undo the hose at the back and clean the mesh. If water still does not enter with good pressure, the valve needs checking.

Water does not drain (OE)

Easy

The washer stops with water in the drum and OE appears.

Possible causes

  • A kinked or blocked drain hose
  • A pump filter blocked by coins or buttons
  • The drain pump
  • The water level sensor

Solution: Straighten the drain hose and clean the filter. If the pump hums without pumping, or does not run at all, it needs checking.

Will not spin, or shakes hard (UE)

Easy

The washer tries to spin several times and gives up, or moves across the floor.

Possible causes

  • Laundry bunched on one side or a single heavy item
  • Unlevelled feet
  • Transit bolts on a new washer
  • Shock absorbers or drum bearings

Solution: Spread the laundry and run a spin on its own, and level the feet. If the washer roars when empty, the bearings need checking.

Too much foam or slow draining on spin (PFE)

Easy

The washer stops and shows PFE, sometimes with foam visible at the door.

Possible causes

  • Too much detergent, or detergent not meant for front-loaders
  • A drain hose hung more than one metre above the floor
  • A clogged pump filter or a pump that is not working

Solution: Switch the washer off and on, press Spin, then Start. Use less detergent, lower the drain hose if it hangs high, and clean the pump filter. If the code returns, the pump needs checking.

Door not locking or the washer will not start (LE)

Moderate

You press Start and the programme does not begin.

Possible causes

  • The door not fully closed, or clothes caught in it
  • The door lock switch

Solution: Clear any clothes from the seal and shut the door until it clicks. If the code stays, the door lock needs replacing.

Water under the washer (E4)

Moderate

The washer keeps refilling because the water level drops, or there is a puddle under it.

Possible causes

  • Laundry caught between the seal and the drum
  • A torn internal hose or door seal
  • A leak at the tub or pump

Solution: Turn off the tap, unplug the washer and check the door seal. If no clothes are caught, the leak is internal and needs a technician.

Water does not heat (H2 or H6)

Moderate

Hot programmes leave the laundry cold, or the washer stops with an H code.

Possible causes

  • A burnt-out or scaled heater
  • The temperature sensor
  • The heater relay on the board

Solution: This needs the heater and sensor measured by a technician.

Washing machine error codes11

These meanings come from the service manual for the Daewoo DWD-FD1411 front-loader, from the same family as the common models. Top-loaders and older generations may use codes with different meanings, so photograph the code and the model together.

CodeMeaningCauseSeverity
IENo water coming inThe tap, the inlet mesh, or the valve.Low
OEDrain failureThe drain hose, pump filter, pump or level sensor.Medium
UELaundry bunched on one side during spinSpread the laundry and run the spin again.Low
LEStart pressed with the door open, or the door lock switchClose the door properly; if it stays, the lock needs replacing.Low
PFEDraining blocked during spinToo much detergent, a drain hose over 1 m high, a clogged pump filter, or the pump. After fixing: Spin, then Start.Low
E2Water keeps coming inThe inlet valve or pressure sensor. Turn off the tap.Critical
E4Water leakLaundry caught in the seal, or a leak from the tub or an internal hose.Critical
E8Motor faultThe motor, its sensor or wiring; needs a technician.Medium
E9Water level sensorThe sensor or its small hose.Medium
H2Water temperature sensorThe sensor or its plug.Medium
H6The heater is not heatingThe heater, or its relay on the board.Medium

References: Daewoo DWD-FD141X service manual

Models in Egypt3

Models that have been sold by retailers in Egypt. Write the code exactly as on the label, because similar models differ in board and motor.

ModelCapacityTechnologies
DWD-FD1442Front-loading washer8 kgSpin: 1400 RPMDirect Drive
DWD-HD1413Front-loading washer with digital display9 kgSpin: 1400 RPMDirect Drive
DWF-174WTop-loading washer10.2 kgSpin: 1000 RPM
Habits that reduce washer faults3

Check pockets and clean the filter

Monthly

Coins and buttons block the pump filter and cause OE. Clean it about once a month.

Front-loader detergent only

Weekly

Ordinary detergent makes too much foam and the washer stops with PFE.

Leave the door open after washing

Daily

So the seal dries and does not go mouldy.

Washer FAQs3

My Daewoo washer shows OE. What should I do?

It means water is not draining. Straighten the drain hose, empty the water and clean the pump filter. If the code returns with a clean filter, the pump or level sensor needs checking.

UE appears often, even with a small load

A very small load, such as one heavy item alone, triggers UE more than a full one. Add a few items and try again. If it persists, the shock absorbers or bearings need checking.

The door stays locked after the programme

Wait about two minutes after the programme ends. If there is water in the drum, the door will not open until it drains.

Daewoo washer-dryers repair

Book a technician

Most Daewoo appliances that dry clothes in Egypt are combined washer-dryers, such as the DWC-SD1213, which washes 11 kg and dries 7. That gap between the two capacities is the first thing to check when laundry comes out damp.

Drying is a separate circuit

The machine washes like any front-loader, then runs a heater and fan that blow warm air into the drum. If washing is fine and only drying fails, the fault is in the heater, fan, thermostat or thermal fuse, not the washer.

Do not dry the whole wash load at once: take some out before drying until you are within the drying capacity printed on the machine. Let the machine finish the cool-down at the end of the programme before opening it.

During drying the machine gets very hot. If there is a burning smell or the door is unusually hot, stop the programme and unplug it. The thermostat cuts the heater on its own if the temperature passes the limit, so repeated cut-outs are a sign that something is wrong.

tumble dryer — illustrative photo
Common drying faults4

Washes but does not dry at all (H7)

Moderate

The programme ends with the laundry as wet as before, or the machine shows H7.

Possible causes

  • The drying heater
  • The thermal fuse
  • The thermostat

Solution: This needs the heater, fuse and thermostat measured. If the fuse has blown, the technician looks for the cause of overheating before replacing it.

Laundry comes out damp

Easy

Drying happens but is incomplete, especially with heavy items.

Possible causes

  • A load bigger than the drying capacity
  • A weak spin before drying
  • Lint in the air duct

Solution: Reduce the load and run a high spin before drying. If the load is right and dampness persists, the air duct and fan need internal cleaning by a technician.

Strange noise or drying stops (E3)

Moderate

A whistle or rubbing noise while drying, or the machine stops with E3.

Possible causes

  • The drying fan motor
  • Lint built up on the fan

Solution: The fan is cleaned or its motor replaced; both require opening the machine.

Overheating (H3)

Moderate

The machine stops mid-drying and shows H3.

Possible causes

  • An air duct blocked with lint
  • A slow fan
  • The thermostat

Solution: Unplug the machine and let it cool. A repeated code means the air is not flowing well, which needs internal cleaning.

Drying codes on washer-dryers4

These meanings come from the service manual for the Daewoo DWC-UD1212 washer-dryer. Washing codes such as IE, OE and UE mean the same as on ordinary washers. Newer models may differ, so photograph the code with the model.

CodeMeaningCauseSeverity
H1Drying temperature sensor open or shortedThe sensor or its plug.Medium
H3Air temperature over the limit; the thermostat cut outLint in the air duct, a slow fan, or the thermostat.Critical
H7The air is not heating upThe drying heater or thermal fuse.Medium
E3Drying fan motor failureThe motor or its wiring.Medium

References: Daewoo DWC-UD1212 service manual

Models in Egypt3

Models sold by Egyptian retailers. The first capacity is for washing and the second for drying.

ModelCapacityTechnologies
DWC-SD1213Front-loading washer-dryer11 kg wash / 7 kg dry
DWC-SD1243TFront-loading washer-dryer13 kg wash / 7 kg dry
DWC-86S1413IWasher-dryer with inverter motor8 kg wash / 6 kg drySpin: 1400 RPM
Habits that keep drying working2

Stick to the drying capacity

Weekly

An oversized load lengthens drying and makes the machine run hotter than it should.

Clean the pump filter

Monthly

About once a month, because lint shed during drying collects there. The internal air duct and fan are cleaned by a technician if H3 keeps appearing.

Washer-dryer FAQs2

Why does drying take so long?

Usually the load exceeds the drying capacity, or the spin before it was weak. Try half the load after a high spin. If it still takes long, the heater or fan needs checking.

Can I use it just as a washer if drying fails?

Usually yes, because the drying circuit is separate. But if H3 keeps appearing or there is a burning smell, unplug it until it is inspected.

Daewoo cookers repair

Book a technician

Daewoo cookers are not widely sold by Egyptian retailers, and their models differ from market to market, so the first step is a clear photo of the model label. The faults themselves are those of any gas cooker: burners, ignition and the oven.

If you smell gas

Close the gas valve or cylinder, open the windows, and do not switch any electrical switch on or off or use a lighter. Leave the room and call the gas emergency line 129. Do not use the cooker again until a technician has checked the hose and fittings.

For other faults: the label is usually on the oven drawer edge or inside the door. Say whether it runs on mains gas or a cylinder, and how many burners are affected. The jets depend on the gas type, so this matters before any change.

gas cooker with oven — illustrative photo
Common cooker faults4

The burner goes out when you let go of the knob

Moderate

The flame burns while you press and goes out when you let go.

Possible causes

  • Not pressing long enough after lighting
  • A dirty thermocouple tip or one out of the flame
  • The thermocouple or safety valve

Solution: Hold for 10 to 15 seconds after lighting. If it still goes out, clean the thermocouple tip and seat the cap properly. If that fails, the thermocouple is replaced.

The igniter does not light

Easy

Clicking without lighting, or no spark at all.

Possible causes

  • An ignition electrode wet from wiping
  • A cap out of place
  • The ignition unit

Solution: Dry the ignition electrode and leave it an hour. If no burner sparks, the ignition unit needs checking.

Yellow or weak flame

Moderate

A yellow flame that blackens pans, or a low flame even at full.

Possible causes

  • Blocked burner holes
  • A jet not matched to the gas type

Solution: Clean the holes with a dry brush. Changing jets when switching between cylinder and mains gas is a technician's job.

The oven does not heat or goes out

Moderate

The oven burner will not light or goes out after a few minutes.

Possible causes

  • The oven thermocouple
  • The oven thermostat
  • A blocked oven burner

Solution: This needs inspection. First check that the door closes properly and nothing blocks the oven openings.

Habits that keep a cooker working2

Refit the caps dry

Weekly

Water on the ignition electrode after wiping is the most common reason the igniter fails.

Replace a dried-out gas hose

Yearly

Check it once a year. If it is cracked, close the valve and replace it at once with a matching gas hose, and leak-test the joint with soapy water, never a flame. On mains gas, have a technician or the gas company do it.

Cooker FAQs1

Can parts be found for a Daewoo cooker?

Common parts such as thermocouples, ignition electrodes, jets and hoses come in standard sizes. Model-specific parts such as knobs or the thermostat are identified from a photo of the label.

Daewoo technologies and how they affect faults

Not every model has these. The name is usually printed on the appliance or in the manual.

  • Direct Drive motor

    Washers such as DWD-FD1442 and DWD-HD1413

    The motor is mounted directly on the drum with no belt, and the board controls it through a sensor that reads the motor's position and speed.

    Common faults

    There is no belt to snap, but the sensor and board matter more. When the washer stops with a motor code such as E8, checks start with the plugs and wiring before the motor.

  • Washing and drying in one machine

    Washer-dryers such as DWC-SD1213

    The machine washes a large load and dries a smaller one, using a heater and fan that blow warm air into the drum.

  • Grill and convection microwaves

    KOG grill models and KOC convection models

    The grill is a heater at the top, and convection is a fan and heater at the back, separate from the magnetron that heats with microwaves.

How the repair works

Call 16062
  1. Model and code

    A photo of the model label and the code on the display, and when the appliance stops.

  2. We check the part

    For older models we check the part is available before the visit when the code makes the fault clear.

  3. Inspection and price before the repair

    The technician identifies the cause and the cost, and the repair starts once you agree.

  4. Test and written warranty

    The appliance is tested in front of you, and the written warranty covers the work and the replaced part.

Questions about Daewoo repairs

Is Agent Site Daewoo's customer service?
No. We are a repair company that services Daewoo and other brands, and we are not affiliated with Daewoo or Winia. If the appliance is under warranty, go back to the seller or the number on the warranty card.
Are Daewoo spare parts still available?
Common parts such as drain pumps, valves, heaters and door seals are usually available. Boards and motors are model-specific, and the technician confirms availability once the exact model is known and before dismantling anything.
Does a code on the washer mean a part has failed?
Not always. IE is often a closed tap or blocked mesh, OE a kinked hose or filter, and UE an uneven load. These are fixed without replacing anything.
Is a repair worth it, or should I buy new?
After the inspection you know the cause and the cost of the part and labour. If the fault is a board or motor on an old model and the cost is close to a new appliance, the technician tells you plainly and the decision is yours.

Daewoo repair in Cairo, Giza and the governorates

Our Daewoo repair visits cover the governorates below. Book on 16062 — technician visits daily from 9 am to 9 pm, and we book at the earliest available slot for your area.

  • Cairo
  • Giza
  • Qalyubia
  • Alexandria
  • Matrouh (North Coast)
  • Sharqia
  • Gharbia
  • Dakahlia

Your area is not listed? Call us and we will confirm coverage before booking.

Related appliance categories

Daewoo is one of 107 brands we repair — the category pages cover faults and fixes for every brand.

Got a fault on a Daewoo appliance?

Send a photo of the model label and the code or symptom, and we will tell you the next step and arrange a visit.