Drum not turning indicates broken belt, bad idler pulley, or faulty motor. Technician repair, usually new belt fixes it.
See if any of these signs match your device — each one increases the likelihood of this fault.
These are the causes we encounter while repairing Drum not turning — ranked from most to least common.
Broken drum belt (most common)
Bad or worn idler pulley
Bad motor capacitor
Burnt motor itself
Worn drum rollers
Object stuck in drum
Any of the following = a danger signal — call now and don't try to fix it yourself.
On-site diagnosis, clear pricing before any work, and a documented 6-month warranty.